Published at Monday, January 14th, 2019 - 05:49:54 AM. Furniture. By Grace P Butler.
White Glove Delivery. This one has always brought a smile to my face as I remember years ago a customer telling me she was rather disappointed. I asked why and she told me that the delivery folks werent wearing white gloves when they delivered her furniture. Well... white glove delivery is just an expression used that indicates the furniture is being handled by moving professionals into your home. This is actually a very premium service that not many online retailers offer due to the high costs of the service. The advantage though is that a professional moving company is hired to pickup your furniture and bring it to your home where two professional furniture movers will bring your furniture into the room you need it and help un-box it. If your furniture comes already assembled then you are ready to go as this service usually doesnt include setup or assembly of furniture. The important thing about this service though is it gets the furniture right into the room where you need it. Much like truckline delivery you can setup a day and time window with the shipping company to schedule delivery.
Whether an item is shipped UPS/FedEx/DHL or truckline retailers usually ask that customers look over the product themselves since the retailer cant be there to help should there be an issue. Signs to look for are crushed ends on a box, impact through the box or areas of the box that have been taped over by the shipping company. These are sometimes signs that the furniture may have had an issue in shipping. It is actually best to open up the packaging and inspect the surfaces of the furniture to be free from scratches, dings and dents before you accept it. If you find something you cant live with, its best to note that while the driver is present on the receipt the driver has you sign or to simply refuse the product due to damage. That way a replacement can be sent to you at no charge. Many customers arent aware that this is an important extra step in receiving their furniture much in the same way the retailer receives it at the warehouse when it is first inspected. Its your furniture after all and you want to make sure its exactly the way you want it before accepting it. When ordering furniture online you can take much of the mystery of delivery away by finding out several things. First, find out how it is being shipped and with what carrier. This will help you understand the information youll be getting and how to best use it. Second, ask how it comes packaged and if possible the weight of the packages so you can decide if you need to have someone there at the time of delivery to help you. That way youll know ahead of time how to plan for getting the furniture into your home. Third, when your furniture is delivered check it over well to make sure everything arrived safely and if you find anything make a note of it on the delivery receipt you sign. Ask the retailer up front before you buy what things you should do in case of damage. Its a perfectly reasonable question to ask to be prepared in that rare instance that something does happen to your furniture during shipping. Fourth, enjoy your new furniture! It can be very rewarding to find exactly what youre looking for online when you were unable to find it locally. This is the reason online retailers exist so that they can offer products that their customers want but cant find anywhere else. If you keep these things in mind when ordering your furniture online, youre sure to become a seasoned web shopper.
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